Legal

Privacy Policy

ArrowHead GmbH ("ArrowHead", "we", "us") takes the protection of your personal data seriously. This policy explains what data we collect, how we use it, and what rights you have. It applies to all users of arrowhead-leadership.ch and anyone who contacts us directly.

This policy complies with the Swiss Federal Act on Data Protection (revDSG / nDSG, in force since September 2023) and, where applicable, the European Union General Data Protection Regulation (GDPR).

1. Who Is Responsible

ArrowHead GmbH
Stationsstrasse 22, 8606 Greifensee, Zürich, Switzerland
CHE-177.959.895
Contact: frederickvdw@gmail.com

2. What Data We Collect

We collect personal data only when you actively provide it or when it is technically necessary to operate the website.

Data you provide directly:

Name, company, email address, phone number — when you submit a proposal request or contact form
Team size, country, programme interest, and message content — as part of the proposal request form

Data collected automatically:

IP address, browser type, pages visited, time of visit — via server logs and analytics tools
Cookie data — see section 6 below

3. How We Use Your Data

We use your data exclusively for the following purposes:

To respond to your proposal request or enquiry
To prepare and deliver a customised leadership training proposal
To send follow-up communications directly related to your enquiry
To improve the website and understand how visitors use it (analytics)
To comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the following legal bases:

Contract performance — processing necessary to respond to your proposal request and deliver services
Legitimate interests — operating the website, preventing fraud, improving our services
Legal obligation — where required by Swiss or EU law
Consent — for optional cookies and analytics where required

5. Data Retention

We retain personal data only for as long as necessary for the purposes described above, or as required by law. Enquiry data is retained for a maximum of 3 years unless a business relationship continues. You may request deletion at any time.

6. Cookies

This website uses cookies. Cookies are small text files stored on your device that help the website function correctly and allow us to analyse visitor behaviour.

Strictly necessary cookies — required for the website to function. Cannot be disabled.

Analytics cookies — used to understand how visitors use the site (e.g. Google Analytics 4). Only activated with your consent.

You can manage your cookie preferences at any time via the cookie banner on this site or through your browser settings.

7. Third-Party Services

We use the following third-party services that may process personal data:

Google Analytics 4 — website analytics (Google LLC, USA). Data may be transferred to the USA under standard contractual clauses.
Google Fonts — font delivery via Google servers. IP address may be transmitted to Google.
Hostinger — website hosting. Servers located in the EU.

Each third party is bound by their own privacy policies and data processing agreements.

8. International Data Transfers

Some of our service providers are based outside Switzerland or the EU/EEA. Where personal data is transferred to countries without an adequate level of data protection, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission or the Swiss Federal Data Protection Commissioner.

9. Your Rights

Under Swiss DSG and EU GDPR, you have the following rights regarding your personal data:

Access — request a copy of the data we hold about you
Correction — request correction of inaccurate data
Deletion — request deletion of your data ("right to be forgotten")
Restriction — request that we limit processing of your data
Portability — receive your data in a machine-readable format
Objection — object to processing based on legitimate interests
Withdrawal of consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at frederickvdw@gmail.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at edoeb.admin.ch, or with the relevant supervisory authority in your EU member state.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption. Access to personal data is restricted to authorised personnel only.

11. Changes to This Policy

We may update this privacy policy from time to time. The current version is always available at arrowhead-leadership.ch/privacy/. We will notify you of significant changes where required by law.

Last updated: May 2026 · ArrowHead GmbH · Greifensee, Zürich, Switzerland